Grumpy Old Woman

My phone's been down for over two weeks now.

I have sued BT twice before, and won both times - £3000 altogether.  It's cheaper for them to give in and pay the fine than to cover the fees of a solicitor to face me in court.

My satellite broadband has come into its own bigtime.  Not only have I been able to download or stream or whatever you call it Christmas Day's Downton, but also it has meant that despite BT's best efforts, I still have internet access, retaining both my sanity and, hopefully, an acceptable route by which potential guests can reach me.

However, I am shortly going to lose my temper.  

They told me it would be mended last Tuesday, but that day they mended everyone else but me.  So then they accused me of an internal fault which would set me back £130. Funny coincidence, that.  Then they kept telling me to phone them to confirm an engineer's visit tomorrow.  How can I, Dear Liza - my phone's down!  They sent seven texts to this effect, and then an eighth saying that actually they're coming on Wednesday. And then a ninth to say actually they're coming on Monday.  All communication via some chap in a call centre in India called Edwin.

If I lose my temper, Ive discovered a new way of doing it, which is much simpler than going through all the Small Claims hoops.  You just condense the story into however many words and stick it on Twitter.  Ive already tried this with great success with Hertz, who refused to answer my emails. They got back to me within 30 minutes!

My next victim is likely to be Tesco's.  

They have advised me that they are automatically going to take £504 out of my account to re-insure Marvin, my Ford Focus.  Well a quick check on Go-Compare reveals that I could insure with Tesco again for literally half that amount direct on-line, or with Swift Cover for £245. 

I think this automatic re-insuring for twice the market rate thing is a racket. 

So I've paid Swift, but, without a phone, how do I prevent Tesco from going ahead and gnabbing £504 off me? There is no email contact address anywhere on their banking/insurance site, and if I post a letter it will arrive too late. 

So I emailed the Tesco Beds & Linens department advising them of the situation and requesting them to forward my email to the correct people.  They've refused, citing financial directives or something.  Well you can email any other insurance business.  So I've told them no wonder everyone's turning against Tesco, and I'm feeling another Twitter coming on.  I just need to ask Martha, my ex-policewoman friend, to remind me of the procedure.  I've already forgotten how to do it.